I've brought my bike here several times and the service was great. But today... Today was unreal, horrible customer service.
Great first experience. Came here to put a new shock on my bike. It only took them a few days and was inexpensive. I am very satisfied with Alpha and I plan on coming in again.
Fantastic customer service! Replaced and installed a tube on my jogging stroller. Even took the time to pluck out all the thorns from my tire. Was in and out in 10 minutes. Will be back for any of my future bicycle needs.
Shifter spring on my Trek was not working. They took care of me on the spot! I will recommend to friends.
Walked in and was interested in taking a bike out for a demo. Spoke to Dave about options. He was extremely helpful and knowledgeable. I told him that I was not going to buy a bike, but he still treated me as if I was, and to me that says a lot about his professionalism. I work for a well known investment firm. Our goal is to treat every client the same regardless if they have if they have over 100 million or just a few thousand with the firm. Thanks Dave for give great customer service!
1.5 hours for a 5 minute job. I was even told it would be a five minute job by that same manager. I will never return.
First, I called ahead and was told there was little to no wait. I arrived and it was true - only one guy ahead. I brought in my bike for sealant and to inflate the tires - super easy. I was told 5 minutes tops. After waiting 15 minutes in the shop, I told them I was going up the street and would be back in 10 minutes. I was told the bike would be ready for sure. I ended up returning after over an hour because of construction on Arapahoe... My bike was not done. Now all of this would be forgivable, until the manager told me "they got busy." Wait, but I was here first? "Oh sorry, I won't charge for labor."
Alpha Bicycle Company is a US Bicycle Store based in Centennial, Colorado. Alpha Bicycle Company is located at 8006 E Arapahoe Rd, Centennial, CO 80112, USA.
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