I bought an Ethan Allen sofa, chair & ottoman in 10/06. The chair and ottoman had to be returned for repair of sub-standard material/craftsmanship and was returned, repaired. The sofa has been an on-going disappointment. The material has exhibited pulls, cuts and snags. The "down" filling is constantly poking through & then the FEATHERS are pulled out. This sofa cost $2,329.00. I have had other, less expensive sofas that have lasted much better. This one has received no more wear & tear than the others...maybe less. I am trying to report this to Ethan Allen, but there is no address (that is still in operation) to report my complaint to.
Ethan Allen really is not interested in customer service at all !! Ethan Allen's delivery service is absolutely horrible, not to mention the more you spend, the more they charge you for delivering their goods!!! Wake up, if you spend $15,0000 I think you could wave the fee.
NEVER AGAIN!!! 1. Very unfriendly store hours: really, store open till 6pm on a business week, when most of people get out of work around 5:30-6-pm? Just to buy and pay for our bed we had to waste 2 Saturdays, precious weekend/family time 2. Official EthenAllen website does not give a correct info on the store hours. It said that, in our state (Colorado) out of 3 locations only 1 was open on Saturdays, so we ended up driving, and driving, and driving, half of the time staying in traffic on I-25, just to find out that the store near by us was actually open!!!!!!! 3. Even though they have their own delivery service, which should simplify the process, and technically (after taking into account store prices) not cost customers a penny, dont hope too much, even though the cost of delivery is about 150$, the delivery of the product can not be scheduled from the store even if you paid 100% for your furniture, and the product is available in the store, you have to wait for delivery service to call you (give it another 7 to 10 business days, and remember their agents do not work on a weekends!!!) and then schedule the delivery. So, as the result of this experience, after paying 2000$ up at front in cash, i ended up sleeping just on the mattress for a week, at 36 weeks of pregnancy!!! Did the sales agents or a store manager cared? Tried to help somehow? Not at all....Am i mad? Am i going to EA again? At this price level the competition is quite high, i am sure i can find another store: Basset, Restoration Hardware, Arhaus and many more.
I think there should be a corporate address so that they could know how sub-standard their products are. This will be the last time I purchase an Ethan Allen product.
The people here do not understand the meaning of customer service. They were extremely unhelpful, rude, and condescending. It was obvious that they did not want anything to do with us!!!!! Do NOT go there or give them any business.
,
Ethan Allen is a US Furniture Store based in Centennial, Colorado. Ethan Allen is located at 8215 S Chester St, Centennial, CO 80112, USA.
Please contact with Ethan Allen using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ethan Allen opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.