If you ever find what you are looking for, it is only on display and must be picked up later at a self-serve or staffed warehouse, both of which involve inordinately long and time-consuming walking.
I will never, ever go back.
The store is cavernous and laid out to maximize sales, with no thought given to customer convenience. There is no direct route to anything—you have to circumnavigate the entire store by a long, sinuous route to reach a particular department or item to buy.
The store has nice furnishings and accessories for nearly every room in the house. The store is huge! Good thing they provide a map.
If you want a cart at IKEA Centennial, you have to grab one on the way in and push it through the entire store, even if you don't end up buying anything—once again, no thought given to customer convenience.
What are the folks at IKEA smoking? Certainly, they are not thinking about anything except keeping a customer in their clutches as long as possible and maximizing their own profit.
At the checkout counter I asked for a bag or other container to carry the eight separately-boxed legs. The checkout clerk said, "We're a green company, and we don't provide bags. If you want one, we have them for sale." Thus, in the IKEA universe, "green" (as in greenbacks) equates with selling a customer a bag that other stores provide for free.
Buyer beware - don't deal with delivery or the call centre. My wife placed a large order a couple of weeks ago. Delivery happened two days ago. One of the key items was missing from our order. Waited on hold for a half hour to find that ikea cancelled the order a week before pulling the order for delivery. When they pulled the order for delivery, that item was in stock (as we proved by making the hour round trip to get it). Another part of the order was scheduled to be delivered today. Wife waited on hold over an hour to find that it wasn't even pulled for shipment, and the call centre rep has no idea when it will be and no mechanism to get it pulled. There's no knowing how to talk to someone at the Centennial store - everything has to go through the call centre (which is in Maryland). On a more positive note, the cafe at Centennial was good with good options for dietary sensitivities, and the in-store service was very pleasant and helpful.
IKEA's website is user-friendly, informative, and well-designed to lure you into their infernal store.
I spent nearly two hours trying to find and buy two different types of stainless steel legs—eight of one, one of the other—a process that in any other store would take about ten minutes.
Many customers I talked with shared my opinion of shopping at IKEA Centennial. One woman succinctly said, "It can be a bit frustrating." She has way more patience and a higher tolerance for inconvenience than I do.
After I found and inspected the two display models in two different departments—first kitchen, then bath—on two different floors, each of which involved a long, sinuous walk, I had to pick up eight of one type of leg in the self-service warehouse, then one of the other type in the staffed warehouse.
I went to IKEA Centennial yesterday for my first time—and definitely my last.
Some additional thoughts:
The prices are somewhat reasonable.
Most of the staff I talked with were friendly and helpful. One told me that they are treated well and get free coffee—including espresso—which seems to gives them a nice buzz and keep them at their full potential.
I rated the store with one star only because zero stars is not an option.
As I left the checkout counter, I lost my grip on one of the boxes and dropped it on the floor, potentially damaging the contents.
I waited again while the staff picked my other purchase from the warehouse, then searched for the exit, which was not well marked. On the way, I looked for a cart, but again none was available, so I lugged the heavy box another relatively long distance to the elevator and down to the parking garage. There, in a cart corral, I found a cart, into which I loaded the box—and then the fun began.
After a fair amount of searching, I found the self-service warehouse off a large room next to the bath department. I found and picked the eight boxed legs, then had to carry them a relatively long distance to the checkout counter. No carts were available, so I had to stack the legs precariously and carry them by hand.
Whoever designed this store has a bizarre sense of utility. The cart—unlike any other I have ever used—had four swiveling casters instead of the usual two swiveling ones in front and two fixed ones in the rear. Steering the cart in a straight line and keeping it from bashing into the cars along the route to my own vehicle was a full-time job.
The lines are long at most times.
As I drove out of the parking garage and into the bright Colorado sunshine, it was as though I was escaping from a diabolical retail hell.
I then walked another relatively long distance to the staffed warehouse, where I asked an employee if he could get me a box to carry my purchases. He said that the store didn't provide them, but he would see what he could do. Five or so minutes later, he emerged from the warehouse with a box that was the perfect size.
This is not a good place to shop if you live out of town and need to plan to purchase specific products, also, the website is an unreliable source for product availability. I purchased a product believing that I would be able to select a pickup date, but, was unable to and the Centennial, Co would not hold the product that I had purchased for a few days until I could drive the three hours to pick up the product. Customer service is poor and no one in this company seems to care. I guess Ikea is to big of a company to worry about silly things like customer satisfaction. Ironically the amount of time that they said it would take to process my return and receive my money back into my account is longer than I had asked them to hold the product. So they can hold my money for over a week yet won't hold the product for a few days.
I hate this place. Every time I go I get sucked in and don't want to leave. They have good coffee and decent meals, their customer service is pretty good, and they have a lot of cool stuff to browse through. If nothing else, it's a great place to go for a good walk. Plenty of parking too.
Ikea Centennial Home Furnishings is a US Furniture Store based in Centennial, Colorado. Ikea Centennial Home Furnishings is located at 9800 East IKEA Way, Centennial, CO 80112, USA.
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